Refund and Cancellation Policy

1. Digital nature of purchases

Subscriptions and credit packs are digital goods delivered immediately upon payment. By completing a purchase you consent to immediate delivery, and the digital content is considered consumed from the moment it is used.

2. Statutory withdrawal right

Where consumer law provides a withdrawal right (for example, a 14-day cooling-off period), it applies to purchases whose digital content has not been consumed. Once the content has been accessed or used with your consent, the statutory withdrawal right lapses to the extent permitted by applicable law.

3. Goodwill refunds

We review refund requests on a case-by-case basis. Unused credits from a recent purchase, duplicate payments, technical failures that prevented delivery, and accounts terminated by us for reasons unrelated to your conduct are typically refunded in full.

Refund requests are accepted at [email protected]. Please include the account e-mail and the payment reference from your receipt.

4. Cryptocurrency payments

Payments made in cryptocurrency are processed by a third-party payment provider. Cryptocurrency refunds, where granted, are issued in a stablecoin equivalent at the rate applied by the provider at the time of the refund; network fees are not refundable. The irreversibility of on-chain transactions is acknowledged by the payer.

5. Subscriptions and renewals

Paid access periods are sold for a fixed duration. Where a recurring billing method is available, a subscription renews automatically until cancelled; you may cancel at any time before the renewal date and retain access until the end of the paid period. Cancellation never removes already purchased credits.

6. Chargebacks

Before contacting your bank, please contact our support — most issues are resolved faster directly. Accounts with a pattern of chargeback abuse may be suspended.